it’s official, i’m now spending my days as a billy w/ the rest of goats at backcountry.com. like every new kid i spent my first week in gearhead training; a five day crash course in customer service and the labyrinth that is inventory mgmt. by the end of the week my trainers (shawn & angela) had me completing customer tickets, tracking order, handling miss-ships, refunds, exchanges and even chatting w/ customers about gear. pretty sweet! i have a profound appreciation w/ the frontline troops and the warehouse dudes.
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